Conversant Technology

Conversant Technology, a leader in innovative communication solutions, today announced the official opening of its new office in Toronto, Canada. This strategic move marks a significant step in expanding its reach into the North American market, particularly offering cutting-edge unified communication solutions with a focus on Microsoft Teams integration.

Conversant Technology’s flagship product, C360, offers a comprehensive approach to digital and cloud telephony solutions. C360 integrates seamlessly with Microsoft Teams to provide a unified communication platform that encompasses voice, video, messaging, and collaboration tools across multiple channels. This integration aims to enhance the productivity of any business by offering an all-in-one solution that manages telephony and communications with Microsoft Teams for efficiency and ease. Patrick Copping, CEO of Conversant Technology, commented on the expansion, stating:

This expansion is a milestone in bringing innovative communication solutions to North America. We are committed to connecting businesses with cutting-edge technology for seamless integration and enhanced productivity. Our C360 platform, particularly tailored for Microsoft Teams, addresses a crucial gap in the market, empowering businesses with sophisticated, scalable communication tools.

Patrick Copping, CEO, Conversant Technology

C360 is built around four core modules:
  • Teams Calling: Simplifies external telephony with Direct Routing.
  • Contact Centre: Enhances customer interaction capabilities within Microsoft Teams, supporting cohesive management of communication channels.
  • Social Media Messaging: Allows businesses to manage customer interactions on social media platforms directly from Microsoft Teams.
  • Interaction Recording: Ensures compliance and quality control by recording and storing all interactions from Microsoft Teams.
These modules are designed to work in tandem, providing a streamlined user experience and powerful analytical tools that offer insights into call volumes, durations, and service quality, to drive better business decisions.
About Conversant Technology
Conversant Technology is dedicated to providing innovative communication solutions that transform the efficiency and productivity of businesses around the world. From telephony to comprehensive communication systems, Conversant offers cutting-edge technology and services designed to integrate seamlessly into existing business infrastructures. Headquartered in Bristol UK, Conversant is committed to excellence in technology solutions and customer service.

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Conversant Technology